Will AI allow companies to upskill their call center agents, as Ikea did with its interior design training?
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If my recent experiences with AI-equipped call centers is any indication, not just no, but hell, no!...
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If my recent experiences with AI-equipped call centers is any indication, not just no, but hell, no!...
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President Donald Trump spoke with several GOP senators on Monday, including ones who have raised con...
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In just his third start back from the IL, Seattle Mariners starter George Kirby's outing ended with...
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The Saints signed free agent running back Cam Akers on Friday, according to the NFL's transactions r...
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After five months at the bargaining table, the United Food & Commercial Workers International Union...
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Sunday’s game, however, caps a series between two smaller-market teams that drew relatively low view...
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Dr. Jay Butler declined to say exactly why he stepped down from the CDC, but he was critical of rece...
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First One: When I was about 20 years old in Pompano Beach, Florida, a friend asked me to take some t...
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Researchers have unveiled the first direct evidence of these massive waves and linked them to bizarr...
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A new study suggests that SSRIs, commonly prescribed antidepressants, may reduce biological markers...
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People who naturally stay up late, so-called "night owls", are more likely to experience faster cogn...